Saving Lives Sepsis: Improving Practice & Outcomes

Saving Lives Sepsis: Improving Practice & Outcomes
This one day masterclass will focus on telephone triage with an emphasis on communication and how to deal with difficult callers.
Key Learning Objectives:
• Understand the role and responsibilities of ambulance 111 staff in telephone triage.
• Utilize effective communication skills and techniques in telephone triage interactions.
• Perform systematic and efficient assessment of callers’ medical conditions.
• Apply evidence-based guidelines and protocols for telephone triage.
• Identify and prioritize emergency situations requiring immediate ambulance dispatch.
• Provide accurate and appropriate instructions and advice for non-emergency situations.
• Manage difficult or challenging callers with empathy and professionalism.
• Continuously improve their own performance through self-reflection and feedback.
 
COP Members will receive a 20% discount by using the code 'hcuk20COPAR' click here for more info.

PLEASE NOTE: This is an external event. The College of Paramedics is not responsible for the content or quality of the course. Attendance is at the discretion of the organisers and not the College of Paramedics. To find out more information or if you have any questions please contact the organisers directly.
 
When
09/11/2023
Where
UNITED KINGDOM