MONDAY 24th MARCH 2025 - VIRTUAL, Online

This course provides participants with the skills needed to provide emotional and psychological support over the telephone and on voice only internet platforms. Participants will learn about the structure of single session and ongoing voice only support, the specifics of voice only interactions, and key considerations, such access, inclusion, self-care and managing conversations that contain substantial risk and challenge.

The telephone has for decades been the chosen means of providing emotional and psychological support to thousands of people year-on-year. This support is provided on a one-off basis or in a continuous manner, such as through helplines and phone therapy. Since the Covid-19 pandemic, remote means of delivering support have multiplied, and voice-only support is the method of choice for many organisations. However, helping people deal with emotional and psychological issues with only your voice is not the same as supporting someone in-person. There are distinct ways in which the supporter and the supported relate when interacting with solely their voices.
For further information and to book your place visit
https://www.healthcareconferencesuk.co.uk/virtual-online-courses/providing-telephone-and-voice-only-support  or click on the title above or email petra@hc-uk.org.uk

College of Paramedics members will receive a 20% discount with code hcuk20COPAR