Reducing Avoidable Conveyances: Qualitative study of frontline Ambulance staff experiences during the COVID-19 Pandemic
Date: Thursday 26th May 2022
Aims:
A historical perception by the health and social care (H&SC) system is that ambulance front-line staff take too many patients to the emergency department (ED) and it is solely within the gift of the ambulance service to solve this large and complex problem (1-2). In order to further understand the problem of avoidable conveyances, we wanted to explore the experiences of front-line ambulance staff from a personal, organisational and system perspective taking into account the impact of the eminent pandemic.
Register
Thomas Rollinson
Tom has a wide array of experience working both in the NHS and for the private sector focussing on improving the quality and effectiveness of services – this has included project managing a pan-London evaluation of the NHS 111 service, and more recently leading a Derbyshire-wide initiative to reduce the number of inappropriate ambulance conveyances to the emergency departments (ED), which has been vital during the COVID-19 Pandemic. Tom has an interest and expertise in healthcare Quality Improvement (QI), having managed the delivery of multiple Improvement initiatives across North West London and Derbyshire NHS Trusts. He has led workshops for over 200 Clinical staff focussing on the importance and application of QI tools and techniques and has more recently joined one of the “Big 4” consultancies focussing on the development and embedding of continuous Improvement within NHS Trusts.