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Yvonne Ormston

Wednesday 15th May - 10.05-10.35

Why are paramedics leaving the ambulance service – what can trusts do about it? 


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Yvonne Ormston, Chief Executive, North East Ambulance Service 


Yvonne Ormston is Chief Executive of North East Ambulance Service (NEAS) where she has worked since October 2014 and is also a Board Member of the Association of Ambulance Chief Executives. Whilst at NEAS Yvonne has overseen the restructuring of the organisation to become an integrated care and transport provider which was recently assessed by the CQC as achieving a Good rating. Yvonne was part of the bid team which successfully attracted Vanguard status for the North East in respect of Urgent and Emergency Care. Having spent her 30 year career in the NHS, Yvonne has significant experience of working in multi-agency partnerships, particularly across the health and social care setting.

As a certified leader in Lean accredited by the Virginia Mason Production Systems, Seattle, Yvonne has undertaken significant pathway improvement work particularly in the field of emergency care. With lead responsibility for the commissioning of a new Emergency Department (ED), this pathway redevelopment was used extensively to alter patient care processes to optimise quality, efficiency and effectiveness. The new ED has won a number of national awards. This inspired an interest in organisational development and the cultural conditions under which service innovation are optimised.