A new e-learning programme to help health and care professionals who support people with mental health needs by improving their communication skills to de-escalate difficult situations has been developed by Health Education England e-Learning for Healthcare (HEE e-LfH) and HEE Global Engagement.
Communication Skills for the Mental Health Practitioner was originally developed as a face to face course for nurses in West Bengal, India and the pre-reading materials have now been re-designed into 4 online sessions comprising the following topics:
• Session 1: Principles and strategies in communication
• Session 2: Verbal de-escalation techniques
• Session 3: Reducing restrictive practice - communication during physical restraint
• Session 4: Reducing restrictive practice - communication during chemical restraint
On completion of the programme, learners will understand the principles of communication and will have made plans about how to use these skills in their workplace.
For more information and to access the e-learning programme, visit the Communication Skills for the Mental Health Practitioner programme page or email: firstname.lastname@example.org.